Information We Collect
When you use jyntheral's monthly budgeting platform, we collect different types of information to provide you with personalised financial guidance and improve our services.
Personal Information You Provide
- Your name, email address, and contact details when you create an account
- Financial information including income, expenses, and budget categories you choose to track
- Payment information when you subscribe to premium features
- Communications you send us through our support channels
Information We Collect Automatically
- Device information such as your IP address, browser type, and operating system
- Usage data including which features you use and how often
- Technical information to help us improve platform performance
How We Use Your Information
We use your personal information to deliver the budgeting tools and insights you expect from jyntheral, while ensuring your financial data remains secure.
- Provide personalised budget recommendations based on your spending patterns
- Process your subscription payments and manage your account
- Send you important updates about our service and new features
- Respond to your questions and provide customer support
- Improve our platform based on user behaviour and feedback
- Comply with legal requirements under Australian privacy laws
We never sell your personal information to third parties. Your financial data is used exclusively to provide our budgeting services and improve your experience.
Information Sharing and Disclosure
jyntheral takes a conservative approach to sharing your information. We only share personal data in specific, limited circumstances that support our service delivery.
Service Providers
We work with trusted third-party providers to deliver our services:
- Payment processors to handle subscription billing
- Cloud hosting services to store your data securely
- Analytics providers to understand platform usage
- Customer support tools to respond to your inquiries
Legal Requirements
We may disclose your information if required by Australian law, court order, or to protect the rights and safety of jyntheral users.
Your Privacy Rights
Under Australian privacy legislation, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.
- Access your personal information by logging into your account dashboard
- Correct inaccurate information through your account settings
- Request deletion of your account and associated data
- Export your budget data in a portable format
- Opt out of marketing communications while keeping essential service updates
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights or if you have questions about your data, contact our privacy team directly using the details provided below.
Data Security and Storage
Protecting your financial information is fundamental to everything we do at jyntheral. We implement multiple layers of security to safeguard your data.
Security Measures
- End-to-end encryption for all financial data transmission
- Regular security audits and penetration testing
- Multi-factor authentication options for your account
- Secure data centres with 24/7 monitoring
- Employee background checks and privacy training
Data Retention
We retain your personal information for as long as your account remains active, plus seven years after account closure to comply with Australian financial record-keeping requirements. You can request earlier deletion of non-essential data.
International Data Transfers
While jyntheral operates primarily within Australia, some of our service providers may process data internationally. We ensure appropriate safeguards are in place for any overseas data transfers.
- All international transfers comply with Australian Privacy Principles
- We use providers in countries with adequate privacy protections
- Contractual safeguards ensure your data receives equivalent protection overseas
- Financial data is primarily processed and stored within Australia
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform and understand how our service is being used.
Essential Cookies
These cookies are necessary for the platform to function properly and cannot be disabled:
- Authentication cookies to keep you logged in securely
- Session cookies to maintain your preferences during use
- Security cookies to protect against fraud and abuse
Analytics and Performance
With your consent, we use analytics cookies to understand platform usage and improve our service. You can opt out of these through your browser settings or our cookie preferences.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your registered email address or a prominent notice on our platform.
Minor updates, such as clarifications or contact information changes, will be posted here with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: contact@jyntheral.com
Phone: +61 2 9894 2055
Mail: 37-41 Cohn Street, Carlisle, Western Australia 6101
We aim to respond to all privacy inquiries within five business days.